Privacy Policy of Celtic Horizon Solutions Limited
Effective Date: 22 July 2026
1. Introduction and Company Information
This Privacy Policy explains how Celtic Horizon Solutions Limited collects, uses, discloses, transfers, stores, and protects personal data when you interact with our business, website, services, communications, and other operations. This policy is intended to provide a clear overview of our data handling practices and your rights in relation to your personal data.
Celtic Horizon Solutions Limited is the data controller responsible for the processing of personal data described in this Privacy Policy.
Company Name: Celtic Horizon Solutions Limited
Registered/Business Address: Unit 4, Clare Road Business Park, Clare Road, Dublin 12, D12 X7F2, Ireland
Email: [email protected]
Phone: +353 1 497 8264
This Privacy Policy applies to personal data processed in connection with our regional business activities, including customer and prospective customer relations, supplier and partner communications, operational administration, service delivery, and related support functions.
2. Data Collection and Processing
We may collect and process the following categories of personal data, depending on your relationship with us and the context in which you interact with us:
- Identity data: name, title, job role, company affiliation, and similar identifiers.
- Contact data: email address, postal address, telephone number, and other communication details.
- Business and transaction data: records of services requested or provided, correspondence, quotations, invoices, payment-related information, contract details, and account records.
- Technical data: IP address, browser type, device information, operating system, and usage logs where our website or digital systems are used.
- Communication data: emails, enquiry details, support requests, feedback, and records of interactions.
- Compliance and verification data: information necessary to meet legal, regulatory, contractual, audit, or security obligations.
We generally collect personal data directly from you, including when you contact us, request information, enter into a contract with us, provide business details, or use our digital services. We may also receive data from third parties such as business partners, service providers, publicly available sources, or professional advisers where lawful and appropriate.
We process personal data by both automated and manual means, and only to the extent necessary for the purposes described in this Privacy Policy.
3. Purpose of Data Processing
We process personal data for the following purposes:
- to respond to enquiries and communicate with you;
- to provide, administer, and manage our services;
- to enter into and perform contracts with customers, suppliers, and other business partners;
- to process invoices, payments, and related financial administration;
- to manage business records, customer relationships, and operational support;
- to maintain security, prevent fraud, and protect our business, systems, staff, and users;
- to comply with legal, regulatory, tax, accounting, and record-keeping obligations;
- to improve our services, operations, and communications;
- to exercise or defend legal claims;
- to send service-related notices and, where permitted, business communications.
We will not process personal data in a manner that is incompatible with these purposes unless we are permitted or required to do so by law.
4. Legal Basis for Processing
Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following grounds:
- Contract: processing is necessary to enter into or perform a contract with you or to take steps at your request before entering into a contract;
- Legal obligation: processing is necessary for compliance with our legal and regulatory obligations;
- Legitimate interests: processing is necessary for our legitimate business interests, such as managing and improving our operations, securing our systems, communicating with business contacts, and protecting our rights, provided those interests are not overridden by your interests or fundamental rights and freedoms;
- Consent: where required by law, we rely on your consent for certain processing activities, and you may withdraw that consent at any time;
- Vital interests: in exceptional circumstances, processing may be necessary to protect someone’s vital interests;
- Public task or other lawful basis: where applicable under relevant laws and only if relevant to the processing activity.
Where we rely on legitimate interests, we assess those interests to ensure they are appropriate and balanced against your rights.
5. Data Sharing and Third Parties
We may share personal data with selected third parties where necessary and lawful for the operation of our business. These may include:
- IT and cloud service providers;
- communications and email service providers;
- professional advisers such as accountants, auditors, legal advisers, and consultants;
- payment processors, banking providers, and finance-related service providers;
- business partners, contractors, and subcontractors involved in service delivery;
- regulatory authorities, law enforcement bodies, courts, and other public bodies where required by law;
- entities involved in corporate transactions, restructurings, or asset transfers, subject to appropriate confidentiality and data protection safeguards.
We only disclose personal data to third parties to the extent reasonably necessary for the purposes described in this Privacy Policy and where appropriate contractual, technical, and organisational safeguards are in place.
We do not sell personal data.
6. Data Transfer to Third Countries
Where personal data is transferred outside Ireland or the European Economic Area, we will ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are implemented. These safeguards may include:
- an adequacy decision by the relevant authority;
- standard contractual clauses or equivalent transfer mechanisms;
- binding corporate rules where applicable;
- additional technical, contractual, or organisational measures where necessary.
Where required, you may request further information regarding the safeguards applied to international transfers by contacting us using the details provided below.
7. Storage Duration
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, tax, regulatory, contractual, and reporting obligations.
The retention period depends on several factors, including:
- the nature of the data and the purpose of processing;
- the duration of our relationship with you;
- legal limitation periods and retention requirements;
- whether retention is needed to establish, exercise, or defend legal claims;
- business, audit, and compliance requirements.
When personal data is no longer required, we will securely delete, anonymise, or archive it in accordance with our retention procedures and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: the right to request confirmation of whether we process your personal data and to obtain a copy of that data;
- Rectification: the right to request correction of inaccurate or incomplete personal data;
- Erasure: the right to request deletion of your personal data in certain circumstances;
- Restriction: the right to request restriction of processing in certain situations;
- Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and, where technically feasible, to have it transmitted to another controller;
- Objection: the right to object to processing based on legitimate interests and, where applicable, to direct marketing;
- Automated decision-making: where applicable, the right to information about and protection from decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of these rights, please contact us using the details set out in Section 12. We may need to verify your identity before responding. We will respond within any timeframe required by applicable law.
9. Withdrawal of Consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we may be unable to provide certain services or communications where consent is necessary. To withdraw consent, please contact us at [email protected].
10. Right to Complain
If you have concerns about our processing of your personal data, we encourage you to contact us first so that we may try to resolve the matter directly.
You also have the right to lodge a complaint with the relevant supervisory authority in the jurisdiction where you live, work, or where you believe a breach may have occurred. In Ireland, the supervisory authority is the Data Protection Commission.
Contact details of the Irish Data Protection Commission may be obtained from its official website.
11. Data Security
We take the security of personal data seriously and implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
These measures may include, as appropriate:
- access controls and authentication procedures;
- confidentiality obligations for staff and relevant contractors;
- encryption and secure transmission methods where appropriate;
- network, system, and endpoint security safeguards;
- regular review of security practices and access permissions;
- back-up, recovery, and business continuity measures;
- staff awareness and training on data protection and security.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal data, we cannot guarantee absolute security.
12. Contact Information
If you have any questions about this Privacy Policy, our data handling practices, or your rights, please contact:
Celtic Horizon Solutions Limited
Unit 4, Clare Road Business Park, Clare Road, Dublin 12, D12 X7F2, Ireland
Email: [email protected]
Phone: +353 1 497 8264
We will endeavour to respond to legitimate requests in a timely manner and in accordance with applicable legal requirements.
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted using an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically to stay informed about how Celtic Horizon Solutions Limited processes personal data. Your continued use of our services after any update constitutes acknowledgement of the revised Privacy Policy to the extent permitted by law.